Customer Issue: Mr. Andrews had become frustrated with waiting for his slow-moving garage door to open on his way to work in the mornings.
Our Solution: We checked the most likely sources of the trouble first, the rollers and the tracks. Our professionals detected that the garage door rollers were the cause, as rust had been breaking them down, and rendering them useless. Once the tracks were pried open, we removed and replaced each damaged roller. Our team also tested the movement of the door afterward.
Opener Remote Control Failed
Customer Issue: The Gotterfriegs’ garage door remote control caused anomalous opener behavior whenever they brought it in range.
Our Solution: There was nothing visibly wrong with the handset even after looking inside, so our team synced a spare remote and tried that one. When the issue didn’t persist, it told us that the problem was the old handset rather than the garage door opener itself. The customer bought our tester remote.
Customer Issue: Broken spring.
Our Solution: This customer's door was moving very slowly, and it looked very off balance as well. We examined its springs and found that their condition was quite bad. Our solution was to replace both with new oil tempered springs and to make sure the door was balanced again and was able to move smoothly.
New Garage Door Installation
Customer Issue: Needed a new door.
Our Solution: After taking measurements of this customer's garage, we recommended a polyurethane insulated steel garage door from Raynor's Traditions series. He agreed, and we installed the new door at his home and tested the system out a couple of times to make sure everything was fine.
Customer Issue: Donna’s garage door was making loud noises and lubrication hadn’t helped.
Our Solution: Our inspection of the lift cables showed one of them was severely frayed and we replaced it with a new one having the same specs.
Customer Issue: Joe insisted on getting an opener with internet connectivity for his heavy garage door.
Our Solution: We installed a Chamberlain 3/4 HP MyQ enabled chain drive opener model PD752KEV and ensured it has perfectly working wall and remote controls and internet connectivity.
Garage Door Off Track
Customer Issue: The garage door was jammed, with the rollers being out of the track.
Our Solution: We aligned the track, tightened the bracket bolts and adjusted the door. By lubing the rollers, we minimized the risk of future accidents.